Terms and Conditions in New Zealand (Groups)

Terms and Conditions Applicable to Services in New Zealand for Groups by Pacific Travel Planners

The stipulated times in this document for payments, cancellations, and amendments are based on New Zealand office hours (Monday to Friday from 08:00 to 17:00). Pacific Travel Planners will not be responsible for additional charges or penalties caused by delays in receiving messages.


Some suppliers may require deposit payments, which will be communicated at the time of your booking and a corresponding payment invoice will be sent.


Once a reservation has been confirmed by Pacific Travel Planners, a modification of the confirmed services will be made without additional costs, except for those charges imposed by our suppliers. 

From the second modification, Pacific Travel Planners will add an extra charge of NZD 50.00 for each service that needs to be modified, in addition to any additional charges that our suppliers may impose.


If cancellation occurs within 45 days prior to the group’s arrival, a fee equivalent to the cancellation expenses imposed by the suppliers, plus an administration charge applied by Pacific Travel Planners, will be charged. 

After the group’s arrival, no refunds are accepted. 

Many suppliers impose special cancellation terms and conditions that may apply to some of the products, such as extended excursions, long cruises, trains, luxury/boutique stays, etc. Details of these will be informed upon request at the time of booking.


A preliminary ‘rooming list’ is required 65 days before arrival. The final ‘rooming list’ must be submitted 45 days before the group’s travel date. 

Full payment of bookings must be made at least 35 days prior to arrival. 

Payment will be requested once, and Pacific Travel Planners reserves the right to cancel any unpaid reservation without prior notice. 

After the group’s arrival, no refunds are accepted. 

All rates/prices are in New Zealand dollars (NZD). Any currency fluctuation is beyond our control. 

All credit card payments incur a charge of 3.00% for Mastercard and Visa. American Express cards are not accepted. 

Invoices are issued only in New Zealand dollars (NZD), and if payments are made in foreign currency, it is the agent’s responsibility to ensure that the full invoice amount is covered once the payment has been converted. 

Pacific Travel Planners is not responsible for incomplete payments and reserves the right to charge any difference to the client or cancel services for the value of the difference between the total cost of the booking and the payment made.

General Conditions:

All prices for services in New Zealand are net in New Zealand dollars (NZD).

All prices are valid at the time of the quotation/confirmation.

The GST (Goods and Services Tax – VAT) is currently 15% and has been included in all prices. In the event that federal, state, or local government introduces new taxes or alters the existing GST, we reserve the right to adjust our prices accordingly. 

Group quotations are based on prices and bookings as a ‘package’; line-by-line service prices will not be given. 

Services are NOT confirmed at the time of the quotation and are subject to availability at the time of booking. If quoted services are not available or a change in itinerary is required, PTP reserves the right to modify and re-quote the booking. 

Triple rooms: Most properties in New Zealand apply the ‘rollaway’ in triple rooms at an extra cost per room. 

Check-in / Check-out: Check-in at hotels is approximately at 14:00 hours, except in rooms where ‘early check-in’ has been contracted. The check-out time is approximately at 10:00 hours, unless the additional cost for ‘late check-out’ service is paid. 

Bus and transport operators (including cruise operators) reserve the right to approve fare increases due to fuel price fluctuations and/or the introduction of new costs; for example: tolls, taxes, and special fees.